MRS. GOTTROCKS 100% CUSTOMER SATISFACTION GOALS

RETURN AND REFUND POLICIES FOR OUR SITES AND AFFILIATES

Mrs. Gottrocks Fine Jewelry and Gifts and the Ballerina Cowgirl Jewelry and Gifts are comprised of several services either owned by or subscribed to by Mrs. Gottrocks Enterprises. Mrs. Gottrocks is not directly responsible for the return policies of the services we subscribe to. However, we carefully choose our sales partners to ensure they offer a refund policy that meets our 100% Customer Satisfaction goals. If a return or exchange issue arises with a sales service we subscribe to, please contact us immediately so we can assist you in obtaining a fair outcome, which may or may not include, at our discretion, Mrs. Gottrocks stepping in to accept the return and provide the refund ourselves.

Mrs. Gottrocks Fine Jewelry and Gifts Returns and Refund Polices, and those of our subscription sales partners are as follows:

[Mrs. Gottrocks Jewelry Catalog]
[Mrs. Gottrocks Party Supplies]
[Mrs. Gottrocks Floral Service]

MRS. GOTTROCKS BALLERINA COWGIRL JEWELRY CATALOG

The Mrs. Gottrocks Ballerina Cowgirl Jewelry Catalog is operated by the industry leader, Jewelers Services. Their abbreviated Jewelers-Services Exchange Policy follows:

"We offer a no-questions-asked, 30-day return guarantee. If for any reason you are not satisfied with your purchases, just return them and we will refund your money. Shipping charges and any gift wrapping charges are not refundable unless due to an error by Jewelers-Services.com...."

You may read the full catalog policies on our Privacy Statement and Policy and Security pages.

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MRS. GOTTROCKS MAKES PARTIES PARTY SUPPLY

The Mrs. Gottrocks Party Supplies Service is a subscriber of the MakesParties.com party supply service, who offer the following MakesParties Exchange Policy:

"You can return an item for any reason. We will be glad to replace the item, exchange if for new merchandise, or issue a full refund, (except for glow products that are non-returnable). Products may be returned for replacement or refund as follows: (1.) You must contact us within 14 days of the invoice date for you to obtain a Return Authorization ("RA") number. This RA number must be written on the back of your packing slip that you return to us with your merchandise. We need this RA number to identify the correct amount to be credited to your charge card, and to properly restock the item. An RA number is good for only one item. (2.) We need to know what was wrong with the item for quality control. (3.) You are responsible for shipping costs of all returns which are not our fault. (4.) All items must be in "as-new" condition in original packaging. All returns must be sent via UPS, Federal Express, or any other courier that issues a tracking number. It is also a good idea for you to insure the package for its content value."

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MRS. GOTTROCKS OVERNIGHT FLOWERS DIRECT FROM THE GROWERS

The Mrs. Gottrocks Floral Service is a subscriber of the GrowerFlowers.com floral service. Their abbreviated GrowerFlowers Exchange Policy follows:

"100% Guarantee. All Direct from the Grower Gifts are unconditionally* guaranteed to arrive fresh and beautiful every time you order. If you are not 100% satisfied with the product quality upon arrival, we will replace it free of charge..."

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If you have any questions please feel free to email us.

Read our Privacy Statement.