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All Direct from the Grower Gifts are guaranteed to arrive fresh and beautiful every time you order. If you are not 100% satisfied with the product quality upon arrival, we will replace it at no charge.To ensure that your gift arrives in a timely fashion, please check that all information entered on the order form is complete and accurate. Most of our products are delivered next day by Overnight Courier. All orders have a signature release that enables the courier to release the shipment at the requested location without a signature (if deemed to be a safe location). This may not apply to apartments, hospitals, schools and companies, where a signature may be requested. Ultimately it is up to the courier whether or not to leave the package.
It is important that any care and handling information is read and followed carefully. Care information is designed to supply your recipient with the ability to enhance the enjoyment of your gift for as long as possible. Floral care information is also available on our website.
- This guarantee applies to orders for which we have received complete and accurate delivery information.
- Guarantee is valid for 7 days. Any problems must be submitted to our Customer Service department within 7 days of receiving all products (with the exception of plant products).
- Guarantee is valid for 30 days for plant products. Any problems must be submitted to our Customer Service department within 30 days of receiving a plant product.
