
Our courier delivers your flowers, fresh, to your door, on the requested
delivery date. However, we do not guarantee delivery times nor do we
accept time requests. The delivery time is dependant upon how many pick
ups and deliveries the courier has in their area.
We do have a signature release with our courier. If the recipient is
not at home during the delivery attempt, this enables the driver to
leave the package at the recipient's address without a signature if
they deem it is a safe location. If the driver feels the area is not
safe, they will re-attempt delivery the next business day or the recipient
can pick up the package at the nearest sort facility.
When placing an order we ask that you make sure all delivery information
is 100% accurate. Our courier drivers do not carry phones so are unable
to be reached while out on the road. We want to make sure you, our valued
customer, are 100% satisfied with the product received by the recipient.
When incorrect information is provided to us, this causes potential
delays with the delivery and when situations such as this arise, our
guarantee becomes null and void.
If an incorrect address is provided, you would have a few options to
choose from to rectify the problem. You could either (a) provide us
with an alternate address for the recipient. There would be a $10.00
address change fee applied to your credit card and there would be a
delay of at least one business day, (b) submit a new order to the correct
address for a discounted price of $10.00 less than the original order,
or (c) have the recipient arrange to pick the flowers up at the nearest
sort facility.