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BALLERINA COWGIRL MAKES PARTIES
and MRS. GOTTROCKS MAKES PARTIES
PARTY SUPPLIES WEBSITES FAQ
The following information applies to our Ballerina Cowgirl Makes Parties Party Supplies and Mrs. Gottrocks Makes Parties Party Supplies only. Click Here for information about our jewelry and jewelry general information.
About Us: Our on-line BALLERINA
COWGIRL MAKES PARTY STORE offers thousands of party supplies, dance
floor giveaways, event novelties, licensed paper goods, and theme accessories
to enhance your party and accent its theme. We feature decorations,
occasion gifts and favors. Plus, we offer the largest selection of party
hats and headgear, inflatables, masks, noisemakers, jewelry, kits, sunglasses,
and much more.
Contact Us: If you have any questions
concerning our party supplies only, feel free to call Ballerina Cowgirl
Makes Parties toll free at: 1-866-272-9897. (However, if you
have any questions about our Ballerina Cowgirl Jewelry, please see our
Home page for more contact information.)
Credit Cards and Payment: We accept
American Express, Master Card, Visa, and Discover Cards.
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Be sure to provide your "exact" credit card number, expiration date, credit card ID #, and billing address that your credit card bank has on file. Incorrect information will cause a problem in credit validation, which may cause a delay in processing your order. Your credit card will be billed when your order ships only for the items shipped and actual shipping costs.
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Credit Cards: Your credit card will initially be "authorized" for 30% above the exact amount of your product purchase to reserve for shipping & tax charges. Your card will only be charged the actual amount when your order ships. The credit will be put back on your card within 7 days depending on your bank.
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Debit Cards: Your debit card will initially authorize the actual total of your order, but when your order ships a second authorization occurs which includes product, freight and taxes, if any. Only the second authorization will be withdrawn from your bank account. However, your bank credit may be temporarily unavailable by the amount of the initial authorization. Your bank can advise when these funds become available to you.
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Purchase Orders: Schools, hospitals and government agencies may submit a valid Purchase Order. Purchase Order forms must be faxed to 516-546-2979 before we can process your Order. Enter this information in the Comments section on the Shipping Form. Please contact us at 1-866-272-9897 for more info and help.
Imprint Items: Many of the items in our line can be custom imprinted with your personal message, logo or firm saying. Some imprinted items require minimum quantities and additional plate charges which will be cited in the product description. Some imprinted items will be shipped from different locations and in separate packages requiring an additional shipping charge. Please call us with questions about imprinted items at 1-866-272-9897 and ask for Customer Service.
International Orders: Orders outside of the 48 states (including Canada and all other countries.)
We require a $200 minimum amount to ship International Orders (excluding Alaska, Hawaii, Puerto Rico, Virgin Islands, Guam). We also require a $50 minimum amount to ship Orders to Alaska, Hawaii, Puerto Rico, Virgin Islands, Guam. They must be prepaid by credit card. All prices shown on our site are in U.S. dollars. We do not ship backordered items unless the backorder shipment is more than the required minimum. Backorder shipments requires 2nd freight charge. All international shipping costs are based on package size, weight & delivery destination. Actual shipping costs are added to your invoice.
We only accept credit cards for purchase online. We do not accept C.O.D. or checks for payment. Customers pay all international duty and taxes, if any. International shipments can be sent using domestic shipping options to a U.S. freight forwarder for export.
Canada Shipping Options:
UPS Ground Canada only - least costly
UPS Expedited Canada only - more costly
UPS Express Canada only - most costly
Alaska, Hawaii, Puerto Rico, Virgin Islands, & Guam:
FedEx Ground Alaska & Hawaii only
UPS 2 Day Air AK, HI, PR, VI, GU only
UPS Next Day AK & HI only
International Shipping Options:
Intl. UPS Express All other countries
To view our International Shipping options click here.
Item # Search: In order to search by item, you can go directly to any product on our site by simply entering Item # in the [ITEM # SEARCH] box, and clicking [Search]. All of our items can be seen in our online catalog under the Party Services tab.
Navigation: Review Product Categories to go to a product section, or see Party Events to view themes.
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Click a [Sub-category] to go to the Order Page.
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On the Order Page, you will see a description and price for each item. On the bottom of Order Pages are thumbnail images of items in this category.
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Click [Add to Order] button to send an item to the Shopping Cart.
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You can view and makes changes to product quantities in the Shopping Cart.
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Click [Select Shipping] button in Shopping Cart after you've completed ordering.
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Review Shipping Options in the pull-down menu to select the method of shipping for your order.
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Click [Checkout] button to complete order.
Order Acceptance: Our receipt of
your electronic or other form of order, and your receipt of our electronic
Order Confirmation does not signify our acceptance of your order. We
reserve the right at any time after receipt of your order to accept
or decline your order. In the event we do not have an item in stock,
we will backorder the item so long as we can deliver it before your
event date. We'll ship your order without the "out-of-stock"
item, and we will try to contact you for a replacement.
Order Tracking: We will mail you
an Order Shipped notice and a tracking # so you can track your packages.
You can login to our site in the upper right corner of our home page
to check the shipping status of your order.
Privacy Policy: Your personal information
is private and secure. Our secure server protects all information shared
between us by using advanced encryption from VeriSign and by using high
level firewall technology.
We will not sell, trade, or rent your personal information to others. When you purchase items on our site, we obviously need your name, e-mail address, credit card billing details, shipping addresses, and telephone number so that we can process your order.
You can check the shipping status of your order by logging in to a
secure site to review your order history and carrier tracking information.
We also provide you information via e-mail with messages for the services
you request while on our site.
Return Policy: You can return an item
for any reason. We will be glad to replace the item, exchange it for
new merchandise, or issue a full refund for merchandise only, (except
for glow, wigs & worn costumes which are non-returnable). Products
may be returned for replacement or refund as follows.
You must contact us within 14 days of the invoice date for you to obtain a Return Authorization ("RA") number. This RA number must be written on the back of your packing slip that you return to us with your merchandise. We need this RA number to identify the correct amount to be credited to your charge card, and to properly restock the item. An RA number is good for only one order return at a time.
If possible, please advise us what was wrong with the item for quality
control.
You are responsible for shipping costs of all returns which were not
a result of our missing a specified delivery date.
Returned items will only be accepted in original, unopened packaging.
All returns should be sent via UPS, Federal Express, or any other courier
that issues a tracking number. It is also a good idea for you to insure
the package for its content value.
Sales Taxes: We automatically charge
and withhold the applicable sales tax only for orders delivered to addresses
within the states of New York and New Jersey. Each customer shall be
solely responsible for all sales taxes, or other taxes, on orders shipped
to any other state, if applicable.
Tax-Exempt companies need to select TAX EXEMPT in the "County"
field in the Billing / Shipping page. Then fax us their signed state
Tax-Exempt form with their MakesParties Order # immediately after they
place their order. Our fax # is (516) 546-2979. If you have any questions,
feel free to call us toll free at 1-866-272-9897.
Shipping: Domestic orders shipped
within the 48 States: Shipping costs are calculated in our Shopping
Cart after you enter your order.
Orders shipped outside of the 48 states: (including Canada, Alaska,
Hawaii, Puerto Rico, The U.S. Virgin Islands, and Guam) Shipping costs
are determined by box size, weight and destination.
The "Actual Freight" is added to your Invoice.
We require a $50 minimum amount to ship Orders to Alaska, Hawaii, Puerto Rico, Virgin Islands, Guam.
Following submission of each order, we email you a confirmation of your order. We usually ship within 1 business day after an order is received, so long as your credit card validates and your items are in stock. Orders received by 1:00 pm (est) process the same business day. We do not ship on the weekends or legal U.S. holidays.
To view shipping methods, time and rates, click
here.
Shopping Cart: Items ordered appear
in the Shopping Cart. The item # is linked to the Order Page. Quantities
can be changed using the [Update Quantities] button or removed using
the [Trash} icon. To complete your order, click the [Checkout] button.
Your order is not sent until you click the [Submit] button on the Order
Review page.
The top section in Shopping Cart allows you to order by entering Item
#'s and Qty's. In this way, you can create your own invoice and receive
an e-mail Order Confirmation and Shipping Confirmation.
Site Security: This is a Secured
Site that provides security encryption using a Certified Digital Signature
from VeriSign, Inc and by using high level firewall technology. If you
use a credit card to order online, your credit information will be encrypted,
confidential and security protected.
Terms & Conditions:
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Acceptance of Terms & Conditions:
Your use of this site indicates your acceptance of these Terms and Conditions. We continue to make changes to our site, so these Terms and Conditions are subject to change. However, they are always available for your review in this FAQ section.
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Jurisdiction and Venue:
You agree that any legal action brought against us shall be governed by the laws of the State of New York without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on our site shall be an appropriate federal or state court located in New York.
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Limitation of Liability:
WE MAKE NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESSED OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO US ARISING FROM ANY PRODUCT SOLD ON OUR SITE SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL OUR COMPANY, ITS DIRECTORS, OFFICERS, EMPLOYEES AND REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCTS SOLD.
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Third Party Links:
This site may contain links to other sites on the Internet that are owned and operated by third parties. We are not responsible for the operation of or content located on any such site.
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Trademark Notice and Copyright:
Unless otherwise specified, all materials appearing on this site, including, without limitation, text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are our sole intellectual property. Pages in our site are copyrighted, and all rights under the law are reserved. You may use the content of this site only for the purpose of shopping or placing an order on this site, but for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. MakesParties.com is a registered U.S. Trademark. All custom graphics, icons, logos and service names are trademarks or service marks, and may not be used without our express written prior consent.
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Typographical Errors:
In the event a product is listed at an incorrect price due to typographical errors or errors in pricing information, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
Visit our BALLERINA COWGIRL MAKES PARTIES store for all your party supply needs.
